Returns & Exchanges Policy
At Raghad Fareed, we strive to ensure your satisfaction with every purchase. We understand that there may be occasions when you need to return or exchange an item. To facilitate this process, please review the following policy guidelines carefully.
1. Return and Exchange Period
You have up to 30 days from the date of receipt to initiate a return or exchange. We are unable to process returns or exchanges for items received more than 30 days after the delivery date.
2. Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must meet the following criteria:
- Condition: The item must be in its original condition, unworn, unwashed, and with all original tags attached.
- Non-eligibility: We do not accept returns or exchanges for items that have been altered, damaged, or show signs of wear.
The following items are non-returnable and non-exchangeable:
- Gift cards
- Underwear and swimwear (for hygiene reasons)
- Personalized or custom-made items
- Clearance or final sale items
3. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
a. Contact: Reach out to our customer service team via email or phone, providing your order number and reason for the return or exchange request.
b. Authorization: Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions, including a return shipping label if applicable.
c. Packaging: Securely package your item, including the original packaging, tags, and any accessories or documentation that came with your order.
d. Labeling: Clearly write the RMA number on the package and affix the return shipping label provided (if applicable).
e. Shipping: Ship the package to the return address provided by our customer service team. Please note that you are responsible for return shipping costs unless the item is defective or there was an error in processing your order.
4. Refunds
Upon receipt and inspection of your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed within 7 business days and credited to your original method of payment.
5. Exchanges
If you wish to exchange an item for a different size, color, or style, follow the return instructions outlined in section 3. Once we receive your returned item, we will process the exchange and ship the new item to you promptly. Please note that additional shipping charges may apply depending on the circumstances.
6. International Returns & Exchanges
For international returns and exchanges, please contact our customer service team for assistance. Please be aware that you may be responsible for additional shipping costs, customs fees, and taxes associated with international returns and exchanges.
By shopping with us, you agree to comply with our Returns & Exchanges Policy. If you have any questions or require further assistance, please do not hesitate to reach out to our customer service team.